By now you’ve heard that Carousel Industries acquired Daycom Systems this past March. Our teams are now working together expanding our technology solutions, offering national service delivery and providing a greater pool of resources for our customers. As we continue to onboard our new team we are looking forward to welcoming our new customers and providing them with a seamless transition. Read Press Release »

Avaya Launches a New Era of Business Communications

Avaya Aura™ Radically Simplifies Communications With New Breakthrough Architecture That Flexibly Connects Users, Applications and Systems Anywhere

Avaya Aura is a breakthrough architecture that easily integrates communications across multi-vendor, multi-location and multi-modal businesses. Avaya Aura radically simplifies complex communications networks, reduces infrastructure costs and quickly delivers voice, video, messaging, presence, web applications and more to employees anywhere. Avaya Aura will be available globally in May 2009. Read more »

Avaya Aura™ Strategy & Result Briefs
Delivering New Multimedia Services…
Centralizing Applications and Servers
Reducing Carrier Costs…
Streamlining Applications …

Article contributed by: Avaya

The Pressing Need for an Adaptive Threat Management Architecture

Barely a day goes by where we do not learn of another colossal security breach that has affected another organization. How does this happen with such regularity?

Today's enterprise networks are at the center of a number of conflicting trends. The network has evolved from its initial role as a carrier of business data to an integral part of the business itself. This evolution has spawned a new generation of network threats, motivated by everything from mischief to profit. Growing Internet use and user mobility mean that today's killer worm or virus is as likely to be inadvertently brought in by a telecommuter as planted by a hacker.

At the same time, the online applications that are critical to the business have increased the demands on the network. New applications strain systems, as users demand access to enterprise resources any time, from anywhere. Telecommuting is on the rise, and branch offices are growing. Meanwhile, downtime and poor user experience have become unacceptable. Unplanned lapses, loss of revenue, violations in compliance and PR nightmares that can result from security incidents, network-wide upgrades, changes to security policy, or even natural disasters, can directly and substantially impact bottom-line business.

Download this insightful analyst best practices paper where Jon Oltsik from ESG will discuss The Pressing Need for an Adaptive Threat Management Architecture.
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Article contributed by: Juniper Networks

Carousel relies on Call Accounting to increase efficiencies and productivity

Scott Moody, one of the individuals responsible for the implementation and maintenance of all of Carousel’s internal converged communication systems and applications including all hardware, software, voice, and data; describes Carousel as “the toughest customer of all.” As a leading technology company with over 550 employees across over 20 locations Carousel does not only talk the talk, they walk the walk. According to Scott, unless a product is “best in breed technology” and is well supported – they will not use it. So when asked which call accounting solution Scott has relied on for the past 3 years he replied “Call SWEET! from DATEL.”
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Product Brief contributed by: Datel

Have you heard about the Nuance Employee Productivity Suite?

The Nuance Employee Productivity Suite (EPS) is an integrated suite of Speech applications that cuts down IT and Telecom costs, increase employee productivity and improve communications. Once your employee directory is speech enabled—you can introduce a breadth of new employee enhancing productivity applications!

Speech-enable once-leverage many times:

• Employee dialer
• Speech enabled auto attendant
• Automated Password Reset
• Emergency notification

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Article contributed by: Nuance

Distributor Banks on Meru to Assure No Missed Phone Calls

Fresh-produce wholesaler Anthony Marano employs highly mobile salespeople who take orders using wireless telephony and fill them the same day. When the company’s existing wireless LAN was discontinued, the company sought a new system that would do a better job of ensuring no dropped voice calls—and no missed business opportunities. The company deployed Meru’s Wireless LAN for Enterprise Fixed Mobile Convergence and T-Mobile’s Unified Mobile Access dual-mode Wi-Fi/cellular service.
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Article contributed by: Meru