The Technology Partner Roundup is your one-stop resource for industry news, trends and latest offerings from our Technology Partners, providing you with a steady stream of up-to-date resources to help guide your technology decisions. As always, we look forward to receiving your feedback! The Carousel Team |
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With wireless increasingly becoming many users’ primary means of access to the corporate network, the goal for enterprises is to provide a seamless, consistent user experience regardless of how users connect. The resiliency, performance and scalability of the wireless network must be on par with the wired network.
The reality however, is that many enterprises are jumping to adopt the latest WLAN 802.11n standard without taking into full consideration all implications for what a business grade WLAN network means. While adding 802.11n access points (APs) may address near term bandwidth concerns, it can create problems in the long run in terms of network scalability and performance limitations. The move to 802.11n will likely be the largest wireless investment you make in the upcoming years, so developing a comprehensive strategic plan that spans clients, infrastructure and applications is crucial. It is imperative to first consider all the implications and create an approach that meets the needs and business goals of your organization. This paper provides a list of the key factors that enterprises should consider when creating a business grade WLAN strategy. Downloadable Content: Article contributed by: Avaya
BurstPoint Networks recently conducted a survey among executives and managers — across the enterprise as well as markets including healthcare, education, government, retail and manufacturing — to discover how they’re using video today, and what their plans are for the future:
Article contributed by: David Safaii, Vice President of Marketing, BurstPoint Networks
EVM Plus™ Works with That. Mutare is Cloud Ready for Today and Tomorrow with Hybrid UC Solutions for Business 
It seems every day Mutare encounters enterprise customers considering the move to hosted email but are concerned that they will lose unified messaging functionality. Most unified messaging solutions require a desktop client, but not so with Mutare. The EVM Plus approach to unified messaging is both virtual and clientless, taking advantage of hybrid UC deployment. Customers love the approach.
Mutare’s EVM Plus messaging platform interfaces with premise based voicemail through a single IMAP4 connection and relays messages to ANY email system, including hosted Exchange, seamlessly. Message control is a click away with embedded hyperlinks included in each email to control message deletion, message waiting indicators and special functions that make processing voicemail faster and easier. EVM Plus results in a common user interface across the enterprise no matter the voicemail or email systems in use. The enterprise is free to mix and match legacy and next gen systems, cloud and enterprise. There is simply no easier way to deploy and use unified messages. EVM Plus results in maximum utilization of both human and IT resources making even the most demanding enterprises happy with their ROI. For more information on EVM Plus, including a test drive, short subject video and advice from our UC experts, click here » Article contributed by: Mutare Software
No heroes or villains – just happy customers and good business 
If the traditional, hit-and-miss contact center operation relies too much on occasional sparkling performances by one or two hero agents, it is often clear who gets the blame as the villain from the marketing perspective. From the contact center’s point of view, it’s usually the marketing director and his minions who are responsible for any problems. In this managerial melodrama, the marketing department is accused of causing all kinds of problems by letting down the agents in the front line.
But marketers don’t know all the answers in advance. They spend a lot of their time working on guesstimates or incomplete information from small-group surveys. It’s not until the prospects reach the contact center that we start to hear the true voice of the customer – what the real people in the real-life situations think and feel about the products and services they’re offered. And at that point, the marketer would be wise to stop talking and start listening. Because there, in the recorded calls, is almost everything marketing needs to know to fine tune its offers and campaigns. Read More » Article contributed by: NICE
If you had to pick one topic in the fax world that has created more interest and confusion, it’s SIP-Trunking. Just ask someone to explain it and you’ll probably get a puzzled look. But Joshua Butcher, Senior Technical Instructor at OpenText, simplifies it from the fax side of the house. It simply means to send a fax from one IP device to another IP device without having to run over a Public Switch Telephone Network (PSTN). To work with SIP Trunking, you have two choices. The first is to adjoin to your existing internet connection. This method is hardly ideal and comes at the risk of your security and performance. The second and preferred method... Read More » Article contributed by: OpenText
An organization's Wide-Area Network (WAN) is the foundation of its globally connected enterprise, enabling collaboration, communication, business productivity, and risk mitigation. As such, the performance of its WAN is critical to everything it does. With Riverbed WAN Optimization solutions, organizations' businesses run faster and more efficiently, allowing them to deliver consistent service levels and cut the costs of their IT infrastructure.
With Riverbed WAN Optimization solutions, your business can:
Article contributed by: Riverbed
Have You Considered all Your Options? Telecom is one of the top 5 expenses for most companies, which is significantly higher than it was just a few years ago. In light of today’s lower wireline rates, this might leave you scratching your head. The culprit, of course, is wireless – the services and all the expensive technology surrounding it. Wireless is the fastest-growing portion of telecom spend. If you aren’t managing it well, you are undoubtedly spending more than necessary on telecom. There are many telecom expense management (TEM) solutions you can choose from that will give you some degree of visibility into your wireless usage and control over your spend. These typically gather usage data from carrier invoices or applications that reside on the wireless devices themselves. There are advantages to managing wireless as a part of a comprehensive TEM solution, such as GL coding of usage charges and invoice validation against inventory. Depending on the solution and vendor you may be considering, a lifecycle TEM program can be a cost-effective way to rein in wireless costs. Read More » Article contributed by: Veramark
With budgets tighter than ever, and technology purchases limited to only the most critical systems and solutions, businesses and IT organizations are constantly searching for solutions that not only improve efficiency and productivity, but also make their current technology investments work harder and smarter. The ever-changing U.S. business market, coupled with an ongoing recession, has forced many companies to find alternative ways of doing more with less, without detracting from the value of their services. That’s where business process automation (BPA) comes in, a sure-fire strategy used by businesses to automate processes to streamline operations and contain costs.
A recent survey by the Association for Information and Image Management (AIIM) illustrated the proven ability of capture-driven BPA for delivering a measurable return on investment. Entitled, “Capturing Data to Multiple Business Processes: What’s Holding You Back?”, the report highlights the unparalleled productivity benefits and cost savings derived from business process automation. According to the report, 62% of the companies surveyed stated projects using BPA met or exceeded their expected return on investment through productivity improvements. “Automated capture at the front of any business process is likely to produce cleaner data, resulting in higher quality information, less exception handling, and better process management,” said Doug Miles, director, Market Intelligence, AIIM, in a statement. “The more integral the process is to your business, the greater the ROI capture driven processes will deliver to the enterprise.” Zeacom delivers cost-effective technology to help businesses maximize performance, increase customer satisfaction and differentiate themselves from the competition. Zeacom’s BPA solutions make it possible for any organization to decrease costs and eliminate common communication breakdowns by automating recurring and predictable business processes. With hundreds of BPA projects implemented throughout the U.S., the U.K., Australia and New Zealand, Zeacom aims to help customers achieve a high ROI, while simultaneously reducing operational expenses, through best practices in customer service automation, enhanced routing, interaction automation and activity automation. By taking a “middle-of-the-road” approach to running efficient businesses, without overlooking the value of workers, BPA is a proven method for uncovering and understanding a business’ intricacies in order the cut the fat out of processes, and to optimize existing resources, both technological and human. Article contributed by: Zeacom
Where the Key Security Battles Are Taking Place Today—and Essential Strategies for Winning Them The Challenge: Today's data center security administrator must not only secure traffic flows between physical elements on the network, but also secure increased traffic between virtual elements, such as between virtual machines within a single physical server. To address this "blind spot" as well as to address the increased access and sophistication of security threats in a cloud-ready data center, businesses must expand their security protection capabilities. Appropriate data center security policies affect service availability of business-critical applications as well as operations. To complement the simplification and sharing of the cloud-ready data center, the data center security services also should be consolidated and virtualized. This approach enhances the flexibility and efficiency for the entire data center security solution. The Solution: Juniper Networks has developed a data center security solution that spans the physical and virtual network that is agile and adaptive to change, and is an integral part of the next-generation data center network fabric. Juniper delivers a rich set of security services that not only meets today's security and performance requirements, but also addresses future on-demand growth. Data center security services such as application-aware denial of service, stateful firewall, and intrusion detection and prevention systems are consolidated on a security platform and can be enforced on the physical network, or even on the VM hypervisor itself, providing the flexibility required to dynamically assign resources to the services. Download Whitepaper » Article contributed by: Juniper Networks
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Ten Factors To Consider For Business Grade WLANS
Is Your Organization Realizing the Full Potential of Video?
Is Your Business Considering Going with Microsoft Hosted Exchange?
Marketing and the Contact Center should be friends
Demystifying SIP Trunking
WAN Optimization
Wireless Expense Management
Business Process Automation Empowering Enterprises to Improve Productivity
The Evolving Threat Landscape
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