Social CRM Optimization Through Contact Center Software Unification

Social media’s prevalence has changed the way most businesses operate, adding the need for outward facing customer service on an entirely new platform. Customer relationship management for example has gone from being a database for basic consumer information to a dynamic real-time data harvesting system that can help companies retain and grow a customer base.

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Article contributed by: Zeacom

Save an Hour a Day? No Way!

If you told a customer they could save an hour a day by simply installing Mutare Software’s EVM Plus with giSTT speech to text on their messaging system, my guess is they would not believe you. That’s because when most people think of Unified Messaging, they only think of the time they save by listening to voicemail messages from their email, which is appreciated. But an hour a day? Prove it.

Let’s start by saying that EVM Plus is no ordinary voicemail to email application. To illustrate, imagine two scenarios of a typical morning at work, the first without EVM Plus, and the second with EVM Plus enabled.

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Article contributed by: Mutare Software

When is Managed Services the right choice for conferencing?

Today, most organizations rely on third-party conferencing services that charge a fixed per minute fee for conferencing—the more you use, the more you pay. As your organization’s need for collaboration increases, so do your costs. However in today’s increasingly distributed world, that equation isn’t feasible, so you must identify alternatives to keep your organization competitive.

If most of your conferencing traffic is off-net, a Managed Services Offering can help you avoid incremental infrastructure costs (like additional T1s or PBX expansion) by hosting your conferencing platform at an off-site facility.

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Article contributed by: Sonexis

It's Time to get Exponential

The Era of the Exponential Data Center

Everything depends on the network - it's allowed our culture to connect and business to expand with unprecedented reach, speed and efficiency. In the last two decades the world has "bet big" on robust data centers - mission-critical networks that are the backbone of communication and commerce for billions of people and trillions in transactions, everyday. We are all the better for it.

But if there's a downside to all of this, ironically, it has to be the data center itself. The demands have reached an exponential rate and are now beyond what the current architectural approach can support by every measure. From exponential demand for processing to exponential security threats to the need for an exponential reduction in OPEX and energy, the data center is now exponential and with it comes the need for a new set of solutions to handle this difficult reality.

QFabric solves these exponential challenges with a major breakthrough in network architecture that will change the very way business gets done.

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Article contributed by: Juniper Networks

Survey: What’s the Value of Video in Your Organization?

Organizations of all sizes have realized the benefits of video for communicating smarter, faster and more effectively, both internally and externally.

How does your organization use video? Conference calls? Executive broadcasts or marketing events? To record and capture training information? All of the above? Or are you just starting to think about leveraging video? Carousel partner BurstPoint Networks wants to know!

Take this short survey — ten simple questions that will give us insight into how organizations like yours are evolving with the rise of video communications.

In exchange for your time, one in every ten* respondents will win a Roku Digital Video Player, the amazing box that lets you instantly stream video, music and more right to your TV from services including Netflix, Hulu, Amazon and Pandora.

Because video is great for business - but it's also a lot of fun at home.
So tell us: How much do you value video?

* While supplies last
Article contributed by: Burstpoint Networks

Industry Survey Results: Smartphone Trends

In October 2010, Amcom Software surveyed more than 300 healthcare organizations about the use of smartphones. Survey participants were from hospitals of all sizes across the United States and included clinical leadership, IT, telecommunications, and call center supervisor titles. The survey was conducted to better understand the healthcare industry and how mobile devices are making an impact. In this document, you will find a summary of the results from the survey.

The results of this survey have been delivered during several webinars, with more than 1,000 registrants in total. This underscores the tremendous interest in smartphone messaging for healthcare organizations. Likewise, the emergence of tablets has caused quite a stir, with many facilities already using them or investigating how to do so.

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Article contributed by: Amcom Software

5 Advantages of Financing

Are you trying to buy more equipment with an even smaller budget? Financing is one option you may want to consider. Financing can help you stay within budget and get the equipment you need sooner. In fact, for many businesses, the real value of equipment can be in its’ use not in its ownership. Advantages include:

1. Speed. Financing can get you the equipment you need quickly without a lot of credit documentation and hassle. In some cases, you may find a financing partner that offers “application only” requirements to get you what you need faster.
2. Minimal up-front costs. While loans require up to 20% down payment and many times doesn’t cover costs of installation and implementation, financing typically has no up-front costs and cover 100% of total solution.
3. Flexibility. With a lease, your payment structure can often be designed to match the cash flow of your business. Different term lengths are also possible.
4. Lower periodic payments. Financing often allows you to design payment structures that work for your business.
5. Tax and accounting benefits. Some leases allow you to lower your taxable income by deducting lease payments. With others you can take advantage of accelerated depreciation under IRS Section 179. You should talk to your tax advisor to learn more about the impact financing could have to your business.

To learn more about Carousel Capital’s financing options, click here ›