Make yourself more marketable during these tough economic times by taking one of the classes offered by Carousel University.

Our classes are instructor-led training courses for system administrators interested in enhancing their Avaya skills. Each course is held at the Carousel University training facility located at Carousel’s headquarters in Exeter, RI.

Carousel’s courses are designed to promote an interactive, hands-on learning experience for system administrators involved in the day-to-day use of Avaya Communications Manager products, Avaya Modular Messaging for Messages Storage Server, and Avaya Modular Messaging for Microsoft Exchange.

Current Course Offerings:

• Course ID: CU-CM01 Avaya Communications Manager Administration
• Course ID: CU-CM02 Avaya Communications Manager Intermediate Administration
• Course ID: CU-MSS01 Avaya Modular Messaging for Message Storage Server
• Course ID: CU-EX01 Avaya Modular Messaging for Microsoft Exchange

Please contact your sales representative or visit www.carouselindustries.com for more information about Carousel University course offerings.

Is your data center "cloud-ready?"

Together, Carousel Industries and Juniper Networks help enterprises "cloud-ready" their data centers by applying lessons from cloud computing to increase efficiencies, achieve economies of scale, improve agility and accelerate delivery of services at lower costs. View Data Center to Cloud Demo »

Presented by: Carousel Industries & Juniper Networks

Remote Networking for the Virtual Workforce

The definition of an office has changed radically due to the availability of advanced voice, IP telephony, data base, instant messaging, and e-mail services. These applications make it possible to replicate the enterprise experience almost anywhere – at home, in a branch office, a satellite clinic. At the same time, workplace economics make it more attractive for employers to shift away from large fixed facilities and instead encourage teleworking from off-site locations. This means extending IT services to remote workers without compromising access to business-critical network resources. An expensive proposition using traditional remote network solutions.

Aruba’s Virtual Branch Network (VBN) solution provides secure, reliable remote networking for temporary and teleworkers that makes it possible to deploy on a large scale. VBN creates a secure connection back to the data center over any wide-area transport, including 3G cellular, residential DSL and cable networks. Learn More »

Article contributed by: Aruba

Improve Your Communications with Noise Blackout Technology

To ensure a crystal clear and noise free audio quality on wireless headsets, customers leverage Noise Blackout™ Technology. Noise Blackout is taking advantage of the information picked up by 2 microphones integrated into the product design. By adding information from a second microphone, it is possible to distinguish sounds from different directions. Using Noise Blackout technology, customers have experienced improvements in the clarity of the transmitted speech quality from the headset use, a reduction in the pickup of background noise, and elimination of the pickup of a potential disturbing noise source. Learn more »

Article contributed by: Jabra

Sonexis Provides Disaster Recovery for Conferencing

Many companies are jeopardizing their future because they have little to no plan for business continuity in case of an outage or natural disaster. It can be too expensive for many small firms to invest in offsite facilities to ensure telecommunications integrity, and larger organizations are faced with a diverse infrastructure that cannot be handled efficiently by one solution.

Sonexis offers a unique Disaster Recovery solution for our customers so as to keep lines of communication open when it’s needed the most. With a predetermined frequency, we will mirror our customers’ ConferenceManager™ data on a bridge in our co-location facility. In the event you experience a network outage or major disaster, you can seamlessly redirect your traffic to our facility and maintain your full conferencing capability without disruption. Imagine the peace of mind you’ll enjoy knowing that a critical communications infrastructure will be available when you need it the most.
Learn more »

Article contributed by: Sonexis

Transforming Business Continuity

Current Business Continuity Challenges
Implementing plans to ensure business continuity for key IT services and business critical applications is an essential requirement for organizations today. Downtime of important applications is a costly proposition and extended downtime can even be fatal—industry research finds that a significant number of companies that experience extended interruption to IT services soon go out of business.

While most organizations recognize the importance of business continuity, their ability to provide high availability and disaster recovery for key applications in a physical (non-virtualized) environment is often constrained by many challenges… Learn more »

Article contributed by: Eaton

Verint Witness Actionable Solutions’ Workforce Optimization Software Gains Certified Status with Avaya Aura™

MELVILLE, N.Y., January 11, 2010 — Verint® Systems Inc. today announced that its Impact 360® Workforce Optimization solution has received certified status with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. The solution was successfully tested by Avaya in September 2009 for compatibility with Avaya Aura™ Communication Manager 5.2, an extensible IP telephony platform for enterprises. It has also been tested with the enhanced telephony APIs, protocols and Web services of Avaya Aura Application Enablement Services 4.2, which provides access to the powerful call processing, media and administrative features available in Avaya Aura Communication Manager. Read More »

Article contributed by: Verint

There are many business reasons why you should deliver Voice over your Wireless LAN

Most enterprises are reluctant due to the unique characteristics of voice, which makes it difficult for legacy wireless networks to assure the quality of service (QoS) and reliability needed for a satisfactory user experience. Learn about the unique challenges of Voice, and how to deploy superior voice capabilities with toll quality, seamless coverage, and scalability while simplifying management and greatly reducing the total cost of ownership. Read More »

Article contributed by: Meru

DATEL Software Solutions'
Call SWEET! Live

The All in One Solution for Small to Medium Call Center Environments

Would it make your life easier to have more of your adjunct telephony applications housed under “one roof?” Would your day run smoother if you had fewer applications to switch between (and less servers required to house them)? That has been the feedback users of Call SWEET! Live—DATEL’s Call Center Management application—have provided, and DATEL has listened!

Originally, Call SWEET! Live provided small to medium call center “environments” with both live views into the status and daily statistics of their agents as well as extremely robust historical reporting capabilities. Granted, many organizations such as medical practices, insurance companies, local utilities, and others, as well as business’s internal help desks, may not necessarily think of themselves as a “call center.” However, their need to quantitatively understand how they are serving their customers is indeed similar to a traditional call center’s needs. Read more »

Article contributed by: Datel