Our offices will be closed on Monday, July 5th in observance of the 4th of July holiday. We wish you and your families a safe holiday. As always our operation center will be open serving customer needs.

Non-Voice Communication Solutions

Businesses today are increasingly faced with the challenge to grow revenue while reducing costs. Customer communications have traditionally been undertaken manually, using costly, standalone systems. For businesses to be competitive, they need to successfully communicate and engage with their customers using the customer’s preferred method of communication, while at the same time keeping costs to within required levels.

In response to this trend, Zeacom Communications Center(ZCC), an award-winning, communication solution, enables Contact Centers and SMBs to successfully communicate with their customers and/or field staff using preferred communication channels (such as SMS, email, fax, or web chat) to achieve better business results. ZCC also helps reduce inbound and outbound call volumes by cost-effectively automating both self-service and proactive customer communication across non-voice channels.

Zeacom adds email, web chat, SMS messaging and fax communication channels to your contact center environment Learn more »

Article contributed by: Zeacom

Going Green Can Earn More Green For Your Business

As customers evaluate IT solutions for their business today many companies are considering an environmentally friendly approach to managing their communications with ‘green initiatives’ such as eco friendly product packaging, products designed for low power consumption, along with REACH regulation compliance focusing on replacing harmful materials or substances. The overall idea is to establish an organized approach to systematically reduce the impact of the environmental aspects which companies can easily manage and control. So if you’re contemplating implementing green initiatives for your corporate communications and would like to learn more about GN Netcom Eco Design Policies Visit Website »

Article contributed by: Jabra

Never Risk Losing a Voice Message with Mutare’s Message Rescue and Message Mirror

It is estimated that over 3 billion phone calls are placed each day in the United States and that over 80% of calls placed go to voicemail. “With 8 out of 10 calls going to voicemail, having a backup is mission critical for all businesses,” said Ben Crown, President of Mutare Software. “Most companies have inadequate voicemail backup capabilities and are typically only doing so daily or weekly. This practice results in a vulnerability gap for their most important messages – those messages most recently left. Mutare can solve that problem with two robust applications: Message Rescue and Message Mirror.” Read more »

Article contributed by: Mutare

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Making the Shift from Call Management to Experience Management

Welcome to the Jungle. Before trudging into the call center jungle, it's important to step back and see the whole forest. In the world of inbound call centers – and primarily CRM centers – too often, we dismiss the people on the calls as merely callers. They are customers. They are consumers. Most importantly, they are people who feel that a promise has been broken. A brand promise.
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Article contributed by: Taske

Reduce Telecom Costs by Boosting Individual Accountability

You can’t control what you can’t see. We’ve all heard that before, and it’s true with respect to telecommunications as well as other corporate expenses. Usually it’s referring to the importance of visibility into spend on the corporate level. But when it comes to telecom, visibility – and the cost-saving benefits it provides – must be applied at lower levels of the organization, even down to the level of each individual, to realize maximum savings.

Unlike most other top corporate expenses, telecom expenses are incurred by individuals, at their discretion, whenever and wherever they see fit. To allow costs to be incurred at the individual level, while monitoring those costs (in aggregate form) at another level, short-circuits the feedback loop that is necessary for accountability. Yes, the cost center manager can dress down the sales rep every month if he is over his plan allowance for wireless use or under his outbound call quota for new business prospecting. But wouldn’t it be better if the telecom expense management (TEM) system reduced or eliminated the need for those meetings in the first place – by providing telecom usage and spend data to the sales rep directly? Read more »

Article contributed by: Veramark