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During this Webinar you will hear about tips on workforce optimization that will help your contact center work more efficiently each day. You will hear practical ideas on forecasting & scheduling, quality monitoring and training and development that you can implement in your center.

Presented by:

Oscar Alban Principal, Global Market Consultant
Verint Witness Actionable Solutions

Oscar Alban serves as principal global market consultant for Verint® Witness Actionable Solutions®, a leading provider of analytics-driven workforce optimization (WFO) software and services for contact center, branch and remote office, and back-office operations environments.

Strengthening his role is the unique “real world” experience he brings. Prior to joining the company in 1997, Oscar spent 12 years working for a Fortune 500 company in its call center division. In addition to running the state-of-the-art 1,200 person inbound/outbound center, his responsibilities also included attaining results as a regional sales manager, as well as a regional training manager.

 Oscar Alban

Register to win a SLINGBOX PRO-HD

To make it worth your time we are raffling off a free Slingbox®* for each of our summer sessions. Don’t delay register today. Watch and control multiple devices - including your standard- or high-definition DVR, digital cable, satellite receiver, or DVD player - from anywhere on your computer or mobile phone.

 Slingbox Pro HD

*Must attend entire presentation and fill out survey at the end in order to be registered for the drawing of the Slingbox.  Only one winner will be awarded per webinar. Slingbox will be mailed out to winner post webinar and winner will be notified by email. May take 2-3 weeks for delivery.

Live Webinar Details:
Date: July 14, 2010
Time: 12:00 Noon – 1:00 PM

After registering you will receive a confirmation email containing information about joining the Webinar.

Register